Help Desk Service
Help Desk
Service
Efficient Help Desk Service, Just a Call Away.
Our IVR-based Help Desk service ensures that customer queries are handled swiftly and effectively. Calls are routed to available executives in a round-robin system, with re-attempts to ensure no call goes unanswered. From logging issues to resolving them with a single click, our service streamlines customer support.

Features
Round-Robin Call Routing
Calls are routed to available executives, with automatic re-attempts if unanswered.
Real-Time Call Dashboard
Monitor incoming and outgoing calls with detailed summaries.
Call Data Records
Access historical call data for comprehensive analysis.
Staff and Department Management
Easily manage and assign executives to different departments.
Customizable IVR Audio Clips
Use AI-powered text-to-speech for personalized IVR announcements.
IVR Flow Configuration
Tailor your IVR flow to meet your business needs.
Benefits

Seamless Customer Experience
No call goes unanswered with multiple re-attempts to executives.

Improved Team Efficiency
A centralized dashboard makes it easy to manage calls and track resolutions.

Flexible IVR Setup
Customize your announcements and call flows for optimal customer engagement.

Enhanced Issue Resolution
Executives can quickly log and resolve issues, with a complete history of interactions.








