• sales@railbit.in
  • (+91)-8800383237
  • C-6 2nd Floor Sector 7, Noida Uttar Pradesh 201301 (India)

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Help Desk Service

Efficient Help Desk Service, Just a Call Away.
Our IVR-based Help Desk service ensures that customer queries are handled swiftly and effectively. Calls are routed to available executives in a round-robin system, with re-attempts to ensure no call goes unanswered. From logging issues to resolving them with a single click, our service streamlines customer support.
Features

Round-Robin Call Routing

Calls are routed to available executives, with automatic re-attempts if unanswered.

Real-Time Call Dashboard

Monitor incoming and outgoing calls with detailed summaries.

Call Data Records

Access historical call data for comprehensive analysis.

Staff and Department Management

Easily manage and assign executives to different departments.

Customizable IVR Audio Clips

Use AI-powered text-to-speech for personalized IVR announcements.

IVR Flow Configuration

Tailor your IVR flow to meet your business needs.

Benefits

Seamless Customer Experience

No call goes unanswered with multiple re-attempts to executives.

Improved Team Efficiency

A centralized dashboard makes it easy to manage calls and track resolutions.

Flexible IVR Setup

Customize your announcements and call flows for optimal customer engagement.

Enhanced Issue Resolution

Executives can quickly log and resolve issues, with a complete history of interactions.